Survey FAQ's

Completing the CCS-GraceWorks Satisfaction Survey

Graceworks Survey FAQ

 

Q: I BELONG TO MORE THAN ONE OF THE CONSTITUENT GROUPS. WHICH  

        ONE SHOULD I CHOOSE WHEN ANSWERING THE SURVEY?

A: The survey is designed to be completed by all current parents, students,

staff, and designated alumni. We realize that some respondents may be part

of  more than one group. It is important that you answer based on the group you select. For purposes of this survey, we recommend that you prioritize your selection in this order:

        PARENT - STAFF - ALUMNI

 

       Example:  If you are a staff member who is an alum, but also a parent, we

       recommend you answer as a parent.

Q:   I'M HAVING ISSUE COMPLETING THE SURVEY IN CHROME, WHAT NOW?

A:   Please try another browser, we do value your input and apologize for any inconvenience!  

Q:   I HAVE STUDENTS ON BOTH CAMPUSES, BUT HAVE DIFFERENT LEVELS    

OF SATISFACTION FOR EACH. HOW SHOULD I RESPOND TO PROVIDE THE MOST ACCURATE INFORMATION?

A:   We understand that people have differing levels of satisfaction, and appreciate

that trying to use just one answer to rate the experience may be difficult at first. However, we recommend that you “average out” how you feel about your experience. If your experience for one student is different from another, think about how you would rank one and then the other. Then choose a response somewhere in between. It’s OK if you allow the less positive experience to weigh more heavily in your decision. This allows us to clarify where improvements may be needed most. You will also have opportunity to write a more full description of your praise or concern elsewhere in the survey.

 

In the end, we will be able to cross reference multiple answers to accurately identify trends within specific areas of the school both positive and negative.

 

Example:  In my school experience, Esther’s experience with this item is an 8, but Ethan’s is only a 3. So,  I’ll give this item a 5 overall.

 

Q:   I WANT TO BE CANDID IN MY ANSWERS, BUT AM CONCERNED ABOUT

CONFIDENTIALITY. WILL YOU BE ABLE TO TRACE WHERE ANSWERS COME FROM? ARE MY ANSWERS CONFIDENTIAL?

A:   GraceWorks is committed to safeguarding every respondent’s privacy and

confidentiality. That’s why tokens are used instead of emails or other ID information to access the survey.  Students, teachers, other parents, and alumni will not have access to specific information collected by the survey. A summary report of the cumulative findings will be presented to the Executive Director for review.

Look for the specific question in the survey. This is where you may opt in or out of sharing your identity with the survey group. Only if you agree to it will your name and email be linked to your responses and shared with the GraceWorks administrators conducting the survey.  Those who choose to provide their identity may be contacted at a later date to provide more information to help clarify findings.